Privacy Policy
Effective Date: January 1, 2026
Oak & Owl (“Oak & Owl,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through this website and through our services. This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website, request information, schedule sessions, or engage in services.
1. INFORMATION WE COLLECT
We may collect the following categories of information.
Information You Provide Directly
You may provide personal information when you:
• Complete a contact form
• Request an initial conversation
• Schedule a session
• Communicate with us by email
• Purchase services
This information may include:
• Name
• Email address
• Phone number (if provided)
• Scheduling information
• Information you voluntarily share about your situation or interests
2. SCHEDULING AND SESSION INFORMATION
When you schedule or participate in sessions, additional information may be collected through third‑party platforms used to provide services.
This may include:
• Appointment details
• Video meeting participation data
• Communications related to scheduling or service delivery
3. PAYMENT INFORMATION
Payments are processed through third‑party payment processors. Oak & Owl does not store full credit card numbers or payment account information. Payment processors may collect information necessary to process transactions.
4. AUTOMATICALLY COLLECTED WEBSITE INFORMATION
When you visit the website, certain information may be collected automatically through standard technologies such as cookies or analytics tools.
This may include:
• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Referring websites
This information helps us understand how visitors use the website and improve site functionality.
5. HOW WE USE INFORMATION
We use collected information for the following purposes:
• Responding to inquiries
• Scheduling and delivering services
• Processing payments
• Communicating with clients or prospective clients
• Maintaining administrative records
• Improving website performance and user experience
• Complying with legal obligations
Oak & Owl does not sell personal information to third parties.
6. THIRD‑PARTY SERVICE PROVIDERS
Oak & Owl uses third‑party service providers to operate aspects of the website and services. These providers may include platforms used for website hosting, booking systems, video conferencing, payment processing, and analytics tools.
These providers maintain their own privacy policies and data protection practices. Oak & Owl shares only the information necessary for these providers to perform their services.
7. CONFIDENTIALITY OF COMMUNICATIONS
Information shared in connection with services is treated with professional discretion. However, communications through email, scheduling systems, or video platforms may involve third‑party technology providers and cannot be guaranteed to be completely secure.
Oak & Owl does not provide services that constitute psychotherapy, legal representation, medical care, or other regulated professional services, and communications are not subject to legal privileges associated with those professions.
8. DATA SECURITY
Oak & Owl takes reasonable administrative, technical, and physical measures to protect personal information to reduce the risk of unauthorized access, disclosure, or misuse.
However, no method of internet transmission or electronic storage is completely secure. Users should avoid transmitting highly sensitive personal information through web forms or email unless necessary.
9. DATA RETENTION
Personal information is retained only for as long as reasonably necessary to provide services, maintain business records, comply with legal or accounting requirements, or resolve disputes.
When information is no longer needed, it will be deleted or securely discarded when reasonably practicable.
10. YOUR RIGHTS AND CHOICES
You may:
• Decline to provide personal information
• Request correction of inaccurate information
• Request deletion of information where appropriate
Some requests may be limited where retention is required for legal, administrative, or accounting purposes. Requests may be submitted using the contact information below.
11. COOKIES AND ANALYTICS
The website may use cookies or similar technologies to improve site functionality and understand visitor behavior.
Cookies may help:
• Remember user preferences
• Analyze site usage
• Improve performance
Most browsers allow users to disable cookies through browser settings, though this may affect certain website functions.
12. CHILDREN’S PRIVACY
This website and services are intended for individuals 18 years of age or older. Oak & Owl does not knowingly collect personal information from individuals under the age of 18.
If such information is discovered, reasonable steps will be taken to delete it.
13. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated periodically to reflect changes in business practices, legal requirements, or technology. The updated version will be posted on this page with a revised effective date.
14. CONTACT INFORMATION
Questions regarding this Privacy Policy or requests concerning personal information may be directed to:
Oak & Owl
108 Dana Avenue
Boston, MA 02136
contact@oakandowl.co